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Delivery Delays: COVID-19

Posted by Ted and Toot Labels on 26th Jul 2020

Delivery Delays: COVID-19

IMPORTANT UPDATE - current as of 3rd August 2020

Due to coronavirus we anticipate our Online Store may face delivery delays both domestically and internationally.

- Expect longer dispatch timeframes for standard orders as we experience a higher than normal order volume.

- Victorian customers may face additional shipping delays due to Stage 4 restrictions.


We apologise for the inconvenience and appreciate your understanding during this time.


Domestic

Australia Post is currently experiencing high volumes of parcels through their network. At the moment please allow 5 business days after their quoted delivery date.

If you are based in Victoria and your parcel has not had a scan on it, please note that since Stage 3 restrictions have come into effect that there are further delays and Australia Post is working on getting your parcel to you.

For further information on domestic shipping please check the Australia Post website here: 

https://auspost.com.au/about-us/news-media/important-updates/coronavirus

If your delivery is late please submit an enquiry with Australia Post by visiting the following link: 

https://helpandsupport.auspost.com.au/s/missing-or-lost-item

Please have your tracking number ready.

International

Certain areas may be affected by delays of up to 9 business days.