We check our mail daily.
Afterpay, PayPal, Mastercard, Visa, American Express, Google Pay, Apple Pay and Direct Debit.
Please note: PayPal eCheque - your order will be processed after your payment clears, which can take 2 to 7 business days. Orders will not start until the payment clears..
All prices are in AUD$
A label proof image will be emailed to the email address on the order from for approval before your order is printed.
- Please make sure this email address is correct.
- Please check your emails regularly.
Please note: Orders will not be printed until label proofs are approved. Please check your emails!
If there is an issue with your email, please let us know via text message on 0433362039.
RE-ORDERING CUSTOM PRINTED LABELS
When you originally ordered your labels, a label proof image was emailed to you for approval.
We ask all customers to keep a copy of that label proof image for when you need to re-order your labels.
When you re-order your labels you need to upload the label proof image you want reprinted or a photo of the label you want reprinted.
If you need your labels printed on a different width ribbon or you want any information on the label changed you will need to order a new custom printed label as a new label proof image will need to be designed and approved. (excluding sizes printed on label, these can be different on each re-order).
Labels will be printed on the ribbon width as stated on the original proof. If the wrong width is stated on the order form, staff will print the labels as per the proof.
If customers upload the wrong image, order the wrong material, pick the wrong ink colour etc etc. this is not our responsibility.
Staff will print what is on the order form!
If the customer orders the wrong thing:
We DO NOT accept returns on custom printed labels.
We DO NOT reprint and re-post the labels at our expense.
We DO NOT refund orders because the customer ordered the wrong thing.
We DO NOT got back through the customers previous orders to see if they are ordering something different and try to decipher if the customer made a mistake when ordering.
The customer will need to re-order the correct labels via the website.
It is the customers responsibility to know what they are ordering.
COLOUR LOGO SETUP FEE:
The $25.00 logo setup fee is for your logo to be converted to a suitable black and white image.
Our printers reads images in solid black and white (NO GREY, NO COLOUR).
Image conversion/ logo design work is a time consuming process.
This fee is NOT to print your labels in full colour.
This fee is NON-REFUNDABLE.
If you decide to cancel your order because you wanted full colour printing - your order will be refunded minus the $25.00 fee if your logo has already been modified. This is because services have already been rendered for the logo setup part of the sale. Please carefully read the listing so you know what you are purchasing.
AUSTRALIAN LABELLING LAWS
It is up to individual sellers to know the Australian Labelling Laws. These standards guides can be purchased from SAI Global. Customers should read the Trade Practices Act and Product Safety Australia website. I am happy to answer questions regarding the standards if asked; however, I am not the authority on this topic. I can only advise customers to the best of my knowledge. I am happy to help wherever I can but it is your legal responsibility to know the laws regarding your own products.
Here are some helpful links:
Australian orders are usually posted ~2-4 business days after Ted and Toot receive full payment, if the item is in stock - excluding custom orders.
Custom order labels: Please allow ~4 business days for label proofs to be designed and emailed to you for approval. Labels are posted ~11 business days after we receive a paid order. Reprinted orders take ~4 business days to manufacture.
For more shipping/postage information visit our Postage Page.
Authority to Leave: No parcel will be left at unattended.
All parcels must be signed for. This is to protect your parcel from mail theft.
If customers do not collect their parcels from Australia Post - the parcel may be returned to us after a period of time at a cost to us. If this occurs the customer will be liable to pay the re-postage fee. Please note we only charge the postage cost. Ted and Toot Labels pay the cost for re-packaging the item so it can be re-posted.
We do not refund orders if the customer failed to collect their parcel from Australia Post and it is returned to us as we are charged for the return postage.
If you are unhappy with the quality of your purchase, please email us at firstname.lastname@example.org. We are happy to find a solution to your problem.
If you change your mind on an in-stock product, you can return your order in its original condition for a product refund.
There are no refunds on custom printed labels.
Return postage is at the customers expense.
Once the order is received in it's original unused condition, a refund will be issued for the product returned. Postage fees for shipping the original product to the customer is not refunded.
If you are unhappy with your purchase, please contact us asap. We want our customers to be 100% happy with their purchases. We are happy to find a solution to your issue.
If you are happy with your purchase, please scream it from the rooftops and leave a review on the website. Or post a photo of your labels on one of our social media accounts.
Strictly no refunds on custom order labels. No refunds on postage after your order has been posted.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Ted and Toot is not responsible for the operation of, or content located on or throughout any such site.
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, are the sole property of Ted and Toot., Copyright ©, ALL RIGHTS RESERVED.
You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We keep your personal information private and secure. When you make a purchase from Ted and Toot, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
USE OF CUSTOMERS DESIGNS
Please let us know if you are opposed to us using your product labels on our website or social media pages.
By purchasing from our store you authorise us to use photos of your labels on our website, social media pages and email marketing to show customers various label designs and layouts.
ACCURACY ON WEBSITE
Please note we have taken every care to ensure the content on our website is as accurate as possible. We have attempted to photograph labels to show their true ribbon and ink colour; however, different computers/electronic devices may reflect variances in these colours which are out of our control.