POLICIES

STORE POLICIES: 

If you can't find it here check our FAQs page - if all else fails please email us.

We check our mail daily.

 

 

PAYMENTS

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Afterpay, PayPal, Stripe Credit Card and Direct Debit:

 
Please note: PayPal eCheque - your order will be processed after your payment clears, which can take 2 to 7 business days. Orders will not start until the payment clears..
 

All prices are in AUD$

 

CUSTOM ORDERS

A label proof image will be emailed to the email address on the order from for approval before your order is printed.
 
  • Please make sure this email address is correct.
  • Please check your emails regularly.
 
Please note: Orders will not be printed until label proofs are approved. If you do not answer your emails I will attempt to text you if a mobile number is on the order from.  
 
 
If there is an issue with your email, please let us know via text message on 0433362039.
 
 
COLOUR LOGO SETUP FEE:
The listing asks: What type of logo did you upload? If you ticked "Colour ($25.00 logo setup fee)"....
 
You are paying a $25.00 logo setup fee for your logo to be converted to a suitable black and white image.
 
The printer reads images in black and white (NO GREY). Image conversion/ logo design work is a time consuming process. 
 
 
 
This fee is NOT to print your labels in full colour.
This fee is NON-REFUNDABLE.
 
If you decide to cancel your order because you wanted full colour printing - your order will be refunded minus the $25.00 fee. As services have already been rendered for the logo setup part of the sale. Please carefully read the listing so you know what you are purchasing.
 

AUSTRALIAN LABELLING LAWS

It is up to individual sellers to know the Australian Labelling Laws. These standards guides can be purchased from SAI Global. Customers should read the Trade Practices Act and Product Safety Australia website. I am happy to answer questions regarding the standards if asked; however, I am not the authority on this topic. I can only advise customers to the best of my knowledge. I am happy to help where ever I can but it is your legal responsibility to know the laws regarding your own products.
 
Here are some helpful links:
https://www.productsafety.gov.au/content/index.phtml/itemId/971636
https://www.legislation.gov.au/Details/F2010L02290
 

POSTAGE

Australia orders are usually posted within around 48 hours of Ted and Toot receiving full payment, if the item is in stock - excluding custom orders.
 
Custom order labels are posted in 4 to 6 business days.
 

For more shipping/postage information visit our Postage Page.

 
Authority to Leave: Registered post parcels will not be left at the front door. Insurance on registered post parcels is voided if the parcel is not signed for. Registered post parcels must be signed for. This is to protect your purchase from theft.
 
If customers do not collect their parcels from Australia Post - the parcel may be returned to us after a period of time.
 
Customers will be liable to pay the re-postage fee. Please note we only charge the postage cost. Ted and Toot Labels pay the cost re-packaging the item so it can be re-posted. Registered post items cannot be left without a signature.
 
We do not refund orders if the customer failed to collect their parcel from Australia Post and it is returned to us.
 
 

RETURNS

If you are unhappy with the quality of your purchase, you can return it in it's original condition for a full refund. 

Please note, return shipping is at your own expense. Once the order is received in it's original unused condition, a refund will be issued.

Strictly no refunds on custom order labels.

 

REFUNDS

If you are unhappy with your purchase, please contact me prior to leaving feedback. I want my customers to be 100% happy with their purchases. 

 

If you are happy with your purchase, please scream it from the roof tops and leave a review on the website.

 

Strictly no refunds on custom order labels.

 
 

LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Ted and Toot is not responsible for the operation of, or content located on or throughout any such site. 

 

COPYRIGHT

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, are the sole property of Ted and Toot., Copyright ©, ALL RIGHTS RESERVED.  

You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose.

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

PRIVACY

We keep your personal information private and secure. When you make a purchase from Ted and Toot, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.
 
Our secure servers protect your information using advanced encryption techniques and firewall technology.
 
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
 
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.