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POLICIES

 

POLICIES: 

If you can't find it here check our FAQs page - if all else fails please email us.

We check our mail daily.

 

 

PAYMENTS

Afterpay, PayPal, Mastercard, Visa, American Express, Google Pay, Apple Pay and Direct Debit.

 

Please note: PayPal eCheque - your order will be processed after your payment clears, which can take 2 to 7 business days. Orders will not start until the payment clears..

 

All prices are in AUD$

 

CUSTOM ORDERS

A label proof image will be emailed to the email address on the order from for approval before your order is printed.

 

  • Please make sure this email address is correct.
  • Please check your emails regularly.

 

Please note: Orders will not be printed until label proofs are approved. If you do not answer your emails I will attempt to text you if a mobile number is on the order from.  

 

If there is an issue with your email, please let us know via text message on 0433362039.

 

 

COLOUR LOGO SETUP FEE:

The $25.00 logo setup fee is for your logo to be converted to a suitable black and white image.

 

Our printers reads images in solid black and white (NO GREY, NO COLOUR).

Image conversion/ logo design work is a time consuming process. 

 

This fee is NOT to print your labels in full colour.

This fee is NON-REFUNDABLE.

 

If you decide to cancel your order because you wanted full colour printing - your order will be refunded minus the $25.00 fee if your logo has already been modified. This is because services have already been rendered for the logo setup part of the sale. Please carefully read the listing so you know what you are purchasing.

  

FONTS

Customers are responsible for checking they conform to all licenses associated with any fonts used in their labels. It is up to the customer to pay for commercial licenses to use registered fonts. It is up to the customer to make sure they have purchased or paid the licence or donation to the font owner before asking us to use a font on their label. 
 
If we are asked to use a particular font, it is assumed that the customer has paid any fees associated with using the font on their labels. It is assumed the customer has obtained permission for us to use the font they require on their label. 

 

AUSTRALIAN LABELLING LAWS

It is up to individual sellers to know the Australian Labelling Laws. These standards guides can be purchased from SAI Global. Customers should read the Trade Practices Act and Product Safety Australia website. I am happy to answer questions regarding the standards if asked; however, I am not the authority on this topic. I can only advise customers to the best of my knowledge. I am happy to help wherever I can but it is your legal responsibility to know the laws regarding your own products.

 

Here are some helpful links:

https://www.productsafety.gov.au/content/index.phtml/itemId/971636

https://www.legislation.gov.au/Details/F2010L02290

 

POSTAGE

Australian orders are usually posted ~2-4 business days after Ted and Toot receive full payment, if the item is in stock - excluding custom orders.

 

Custom order labels are posted in ~11 business days after we receive a paid order. Reprinted orders take ~4 business days to manufacture.

 

For more shipping/postage information visit our Postage Page.

 

Authority to Leave: No parcel will be left at unattended.

All parcels must be signed for. This is to protect your parcel from mail theft.

 

If customers do not collect their parcels from Australia Post - the parcel may be returned to us after a period of time at a cost to us. If this occurs the customer will be liable to pay the re-postage fee. Please note we only charge the postage cost. Ted and Toot Labels pay the cost for re-packaging the item so it can be re-posted. 

 

We do not refund orders if the customer failed to collect their parcel from Australia Post and it is returned to us as we are charged for the return postage.

 

RETURNS

If you are unhappy with the quality of your purchase, please email us at sales@tedandtoot.com.au. we are happy to find a solution to your problem.

If necessary, you can return your order in its original condition for a full refund. Excluding custom printed labels - there are no refunds on these.

Please note, return shipping is at your own expense. Once the order is received in it's original unused condition, a refund will be issued.

 

 

REFUNDS

If you are unhappy with your purchase, please contact us asap. We want our customers to be 100% happy with their purchases. We are happy to find a solution to your issue.

 

If you are happy with your purchase, please scream it from the rooftops and leave a review on the website. Or post a photo of your labels on one of our social media accounts.

 

Strictly no refunds on custom order labels.

 

LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Ted and Toot is not responsible for the operation of, or content located on or throughout any such site. 

 

COPYRIGHT

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, are the sole property of Ted and Toot., Copyright ©, ALL RIGHTS RESERVED.  

You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose.

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

PRIVACY

We keep your personal information private and secure. When you make a purchase from Ted and Toot, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.

 

Our secure servers protect your information using advanced encryption techniques and firewall technology.

 

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

 

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

 

USE OF CUSTOMERS DESIGNS 

Please let us know if you are opposed to us using your product labels on our website or social media pages.

By purchasing from our store you authorise us to use photos of your labels on our website, social media pages and email marketing to show customers various label designs and layouts.

 

ACCURACY ON WEBSITE

Please note we have taken every care to ensure the content on our website is as accurate as possible. We have attempted to photograph labels to show their true ribbon and ink colour; however, different computers/electronic devices may reflect variances in these colours which are out of our control.