SHIPPING IN AUSTRALIA
Parcels shipped from Western Australia
Shipping is now based on order amount:
Orders up to $500 - $10.00 shipping
Orders $501 - $1000 - $13.00 shipping
Orders $1001 plus - $18.00 shipping
Since COVID we have seen a sharp increase in courier prices and lengthy delays in shipping times. This appears to be the new normal unfortunately.
- We know our customers need their orders fast so we are now sending all parcels express via Australia Post.
- All parcels are tracked and require a signature on delivery.
- We have changed all our packaging to recyclable cellophane bags and courier satchels
- Our courier satchels are also made from recycled materials.
SIGNATURE ON DELIVERY
As normal all parcels need to be signed for. Parcels cannot be left without a signature. Parcels cannot be left on a doorstep or in your letterbox.
Prior to having signature on delivery we experienced a significant number of parcels being reported as stolen, lost and we even had some bad eggs reporting their parcel went missing every delivery even though the post office confirmed the parcel was received by the customer.
We cannot afford to replace orders free of charge due to theft and dishonesty. And we know you want to receive your order.
So to protect your order and make sure you receive it - all parcels are tracked and must be signed for on delivery.
COST OF SHIPPING
We understand smaller orders are of little value and don't weigh much and you may wish the postage price was lower.
We make very little profit margin on the smaller quantity labels so we cannot absorb the price of the postage as well.
Couriers charge a min 500g parcel rate so whether your parcel is 9g or 469g - the shipping price is the same.
Please also remember that in terms of shipping costs, small parcels use the same packaging materials as larger orders so it is hard to reduce the cost of shipping for small orders.
We suggest customers order larger orders and order less frequently to make the most of the shipping.