FREQUENTLY ASKED QUESTIONS:
Can I call you?
We prefer customers email us at firstname.lastname@example.org.
We cannot hear the phone over the noise of the printing equipment and cannot stop printing to take calls. It is much faster to email us.
How Do I Re-order My Labels?
Just use the re-order listings - you don't need an account to do this.
Do You Send Quotes?
No, sorry. Prices are listed on the website so customers are aware of all the costs before they order. To see the prices on the listing, just select the number of labels you want. For bulk buy deals you will also need to select how many sizes/types of labels you require. The price will change according to your selection. If you need labels in a quantity larger than those listed on our website, please email us for a price.
Can I see what my label will look like before I buy?
No, sorry. After the order is received a label proof image is manually designed and created using the information on your order form. A label proof image will be emailed to the email address on the order from for approval. You are welcome to make as many changes as you like to your label proof. Labels are priced on quantity only so you are welcome to make as many changes to your labels e.g. label size, font, layout, text, images etc. without incurring any extra charges.
Colour Logo Setup Fee:
This fee is NON-REFUNDABLE.
If you receive your label proof and then decide to cancel your order because you wanted full colour printing - your order will be refunded minus the $25.00 fee. Once the image has been modified and your label proof image has been emailed to you - services have already been rendered for this part of the sale - therefore the logo setup fee will not be refunded. Please carefully read the listing so you know what you are purchasing.
I am completely confused about label size, help?
Okay don't stress, the best thing you can do is read the Help section.
Do you post samples?
Sorry no - If you want to see the quality of the labels and want to test wash them for yourself you are welcome to buy a generic sample pack.
Do you offer full colour printing?
No. The printer prints one colour per print job (per listing).
Do You Charge A Label Setup Fee?
Logo's need to meet specific requirements.
- black and white (no grey)
- jpg, png or other image format
- NO PDF's or Word documents.
There is no logo setup fee it the correct image is uploaded to the order form.
What sort of logos don't print well?
Watercolours, super fine lines, floral wreaths, very small text, pastels.
I don't have a logo, do you have images I can pick from?
Yes. Pop over to the images page.
I just want my business name in a nice font, do you have fonts I can choose from?
Yes. Pop over to the fonts page.
Do You Sell Cotton Labels or Woven Labels?
No, sorry. All labels are printed on white satin or microfibre ribbon. Iron-on labels are printed on a nylon tape
Do You Sell Flat Sew-On Labels?
No, sorry. Labels are printed on white satin ribbon and are sold on a continuous roll. Labels are cut off the roll as they are needed and the cut ends will fray if they are not sewn into a seam.
Do You Individually Cut Labels For Me?
Do You Do Mixed Size Label Bags?
Do You Offer Discount for Larger Orders?
If you are buying a few items, please check out the discounted BULK BUY BUNDLES. Just type BULK BUY in the search box.
Why Can't I Have More Than One Proof Per Listing - e.g. I ordered 100 labels and I want 50 to say one thing and 50 to say another?
Label proofs are created for each label that is printed. Proofs are printed, counted, hand rolled and packed. Creating multiple proofs per listing multiplies the handling time and this is not factored into the cost of the labels.
How Do I Use the Loopfold Labels?
Your labels will come on a continuous roll. Cutting lines are marked on the ribbon to show you where to cut off each label - as you need them. Fold the label in half and sew it into the seam of your garment.
How Do I Use the Iron-on Labels?
You will get a card in your parcel with the iron-on instructions. Just in case you don't get these...follow these steps.
- Cut the label at the cutting line
- Place the label on the garment, then place a cloth on top of the label
- Set the iron to the cotton setting with steam. Press the iron on top of the cloth, holding it firmly in one place for 9-10 seconds. Do not iron back and forth.
Will the Labels Fray?
No, the sides of the labels are heat sealed. The ends of the label are sewn into the seam of your garment. So your label will not fray.
I Don't Know What Labels I Need?
Visit the HELP menu option for tips and information.
I need my order fast, can you do it quicker?
RUSH ORDER: Please note you only need to tick this box ONCE per ORDER.
Yes. Please tick the rush order box on the listing = $15.00 rush order fee. Orders will be processed outside of normal office hours to get your order done fast.
As soon as your payment has arrived - your label proof will be emailed to you so you have the opportunity to make changes to your label proof before printing.
Please bear in mind if you do not check your emails often the process will take longer.
I try my hardest to get rush orders out in around 2-3 days - this is a guide only. Please bear in mind I have a family, events for my kids and commitments in the evenings and on the weekends just like you do. I will work outside work hours to do your order and I will start your order as soon as I physically can; however, there will be occasions where personal commitments prevent me from getting to your order as quickly as I would like to.
Please remember Australia Post only collect the post Monday to Friday and they do not operate on weekends and public holidays.
Please do not pay via e-cheque. Echeques take up to 7 days for the payment to clear. If you pay for a rush order and then pay by echeque, your order will not be started until your payment clears.
Postage times are additional to the above time frames.
I Don't Know the Australian Standards for Labelling, Can You help?
How Do I Order a Bulk Buy Deal?
Add the Bulk Buy listing to your shopping cart as normal. Scroll down the listing to see a list of labels you can choose for your order. Please write which labels you want in the space provided on the listing, then pay for your order as normal.
How long will it take to get my item?
Option 1: REGISTERED POST with Tracking, Signature on Delivery and $100 insurance: 2 to 5 business days.
You must sign for registered post parcels - they will no be left at the premises without a signature, leaving the parcel is not an option sorry.
Option 2: EXPRESS POST: 1 to 3 business day delivery - With tracking (overnight not guaranteed)
Express post parcels will be left in a safe place.
Where do you post from?
Do you offer international postage?
How quickly will you post my order?
Ready to ship stock like size and care labels, will be posted within around 48 hours of payment.
Please bear in mind Australia Post only collects orders Monday to Friday.
For custom order labels - please allow 5 to 7 business day for processing.
Do you do combined postage?
Yes, select combined postage at checkout.
How do I pay for my purchase?
Afterpay, Credit Card, PayPal or Direct Deposit.
If you still have questions please email me :)